Return and Exchange Policy

At Ariastop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we are happy to offer returns and exchanges under the following terms:

Returns

Eligibility:

- Returns must be made within 30 days of the original purchase date.

- Items must be in their original, unused condition without any damage or alterations.

- All original packaging, including certificates, warranties, and tags, must be intact.

Process:

1. Contact our customer service team at [customer service email] within 30 days of receiving your item to initiate a return.

2. Provide your order number and details of the item you wish to return.

3. Our customer service team will provide you with a return authorization number and instructions on how to return the item.

4. Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds:

- Once we receive and inspect your returned item, we will process your refund within 7-10 business days.

- Refunds will be issued to the original payment method used for the purchase.

- Please note that shipping and handling charges are non-refundable.

Exchanges

Eligibility:

- Exchanges must be made within 30 days of the original purchase date.

- Items must be in their original, unused condition without any damage or alterations.

- All original packaging, including certificates, warranties, and tags, must be intact.

Process:

1. Contact our customer service team at [customer service email] within 30 days of receiving your item to initiate an exchange.

2. Provide your order number and details of the item you wish to exchange.

3. Our customer service team will provide you with an exchange authorization number and instructions on how to return the item.

4. Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Once we receive and inspect your returned item, we will ship the replacement item to you.

Notes:

- If the item you wish to exchange is of a different value, any difference in price will be either refunded to you or charged to your original payment method.

- We recommend insuring your return shipment for the full value of the item, as we are not responsible for items lost or damaged in transit.

Exceptions

- Custom-made or personalized jewelry is not eligible for returns or exchanges unless there is a defect or error in the customization.

Contact Us

For any questions or concerns regarding our return and exchange policy, please contact our customer service team at [customer service email]. We are here to assist you and ensure your shopping experience with Ariastop is exceptional.

Thank you for shopping with us!